• Product Name: Prada x adidas Forum Low
• Brand: Prada, adidas Originals
• Materials: Sustainable Re-Nylon and premium leather
• Colorway: Classic black and white
• Key Features:
  • Detachable Re-Nylon pouch with Prada logo
  • Retro Forum Low silhouette
  • Prada Milano branding on the tongue
• Outsole: Durable rubber for enhanced grip
• Fit: True to size
• Ideal For: Luxury sneaker enthusiasts and streetwear fans

At welbess.com, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Eligibility for Returns:

• You can request a return within 30 days of receiving your order.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Products should not show any signs of wear, damage, or alterations.
• Proof of purchase, such as your order confirmation or receipt, is required.

How to Initiate a Return:

• Contact our Customer Support team at support@welbess.com with your order details and the reason for the return.
• You will receive a return authorization and detailed instructions on how to return your product.
• Ensure the product is securely packed to avoid any damage during transit.

Return Shipping Costs:

• Return shipping is the responsibility of the customer unless the item received was incorrect or defective.
• We recommend using a trackable shipping method to ensure the safe return of your item.

Refund Process:

• Once your return is received and inspected, we will notify you via email.
• If the return is approved, a refund will be issued to your original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable.

Exchanges:

• If you need a different size or color, please initiate a return and place a new order.

Damaged or Incorrect Items:

• If you received a damaged or incorrect item, please contact us immediately at support@welbess.com. We will resolve the issue promptly by offering a replacement or a full refund.

Non-Returnable Items:

• Items marked as "final sale" or "non-returnable" are not eligible for returns.

Contact Us For any questions or concerns about your order, reach out to our customer service team at support@welbess.com.

At welbess.com, we strive to provide high-quality products and a hassle-free shopping experience. Shop with confidence knowing that your satisfaction is our top priority!

At welbess.com, we are dedicated to providing a smooth and efficient shipping experience for our customers. We offer reliable shipping options to ensure your order arrives promptly and safely. Below, you’ll find all the details regarding our shipping policies.

Processing Time:

• All orders are processed within 1-2 business days after the order is placed.
• Orders placed after 14:00 will be processed the next business day.
• You will receive a confirmation email with tracking details once your order is shipped.

Shipping Options & Delivery Times:

• Standard Shipping: 3-7 business days within Tunisia.
• Express Shipping: 1-3 business days (additional fees apply).
• International Shipping: Delivery times vary by destination, typically 7-21 business days depending on the country.

Shipping Costs:

• Standard Shipping: Free on all orders over 200 TND.
• For orders under 200 TND, a flat rate of 8 TND applies.
• Express Shipping: The cost will be calculated at checkout based on your location and package size.
• International Shipping: Fees and delivery times are calculated at checkout based on the destination.

Tracking Your Order:

• Once your order is shipped, you will receive an email with your tracking number.
• You can track your order at any time by visiting the Order Tracking page on welbess.com and entering your tracking number.

Shipping Destinations:

• We currently ship within Tunisia and internationally to select countries. Please check our shipping destinations at checkout to see if we deliver to your location.
• For international orders, customs duties and taxes may apply, which are the responsibility of the customer.

Lost or Damaged Packages:

• If your package is lost or arrives damaged, please contact our Customer Support team at support@welbess.com.
• We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

Important Notes:

• Delivery times are estimates and do not account for any unforeseen delays due to weather, customs clearance, or carrier issues.
• welbess.com is not responsible for delays caused by the shipping carrier, but we will do our best to assist in tracking down your package.

Contact Us For any questions or concerns about shipping, please reach out to us at support@welbess.com.

At welbess.com, we aim to deliver your orders quickly and securely, ensuring you enjoy a hassle-free shopping experience from checkout to delivery!